Shipping & Delivery Policy

My Fuels delivers energy products — including diesel, lubricants, AdBlue, batteries and related equipment — through licensed energy partners and trained delivery personnel. Because fuel is a regulated and hazardous good, delivery is subject to safety, licensing and access conditions.

1. Where we deliver

Delivery is available only within currently serviceable areas, which are shown at the time of ordering. Serviceable areas are defined by geofence and expand as new cities and partners are onboarded. If your location falls outside a serviceable area, the platform will not accept the order.

2. Delivery timelines

• Same day for orders confirmed before the daily cut-off shown at checkout.
• Next working day for orders confirmed after the cut-off.
• Scheduled delivery on a chosen date and window, where offered.
• Bulk and business orders follow the beat plan or schedule agreed with the customer.

Timelines are estimates. Actual timing depends on traffic, weather, terrain, site access and statutory restrictions on the movement of petroleum products.

3. Delivery hours

Fuel deliveries are made during daylight hours unless specifically authorised otherwise, in line with petroleum handling norms. Non-hazardous products may be delivered during standard business hours.

4. Safety and site requirements

• Deliveries are made only into approved tanks, gensets or containers in sound condition.
• Vehicles and containers used are PESO-compliant, with tamper-evident seals where applicable.
• Safe and lawful vehicle access to the delivery point must be available.
• An authorised person must be present to receive the delivery and confirm the quantity.
• Our personnel may decline or abort a delivery where conditions are unsafe or non-compliant.

5. Delivery charges

Delivery charges, where applicable, are calculated by location, quantity and product, and are shown before you confirm payment. Business customers may have delivery terms agreed separately in writing.

6. Proof of delivery

Each delivery is recorded with dispenser readings, delivery documentation, timestamped photographs and, where the receiving asset supports it, measured tank or sensor readings. This record is the basis for billing and for resolving any quantity query.

7. Delays and failed deliveries

Where weather, civil disruption, road closure or site conditions prevent delivery, we will inform you and reschedule. Cancellation and charge treatment in these situations is set out in our Refund & Cancellation Policy.

8. Contact

For delivery queries write to support@myfuels.in, or see our Contact page.