NOVO FUELOGY BHARAT PRIVATE LIMITED (operating as “My Fuels”)
CIN: U46102HR2024PTC120255 · GSTIN: 06AAJCN5233C1ZR
Registered office: Plot No. 37-B, Sector-32, DLF Qutab Enclave, Gurugram – 122002, Haryana, India
Grievance Officer: Mr. K Shyam Singh · grievance@myfuels.in
Fuel is a hazardous, measured and regulated commodity. Once it has been discharged into a customer's tank or equipment it cannot be recovered, returned or resold. This policy explains when an order can be cancelled, and how quantity or quality issues are resolved.
Free of charge. An order may be cancelled at no cost at any time before the delivery vehicle is dispatched. Any amount already paid is refunded in full.
Once a vehicle has been dispatched, a cancellation charge may apply to cover the trip already undertaken. The charge is shown before you confirm the cancellation. The balance, including the full value of undelivered product, is refunded.
No refund is available for fuel that has been discharged, as it cannot be returned. Issues arising after discharge are handled as quantity or quality claims below.
Delivered quantity is evidenced by dispenser readings and delivery documentation, and — where the receiving asset is fitted with tank measurement or a fuel sensor — by the measured quantity received.
Where the quantity received is lower than the quantity ordered and dispensed, the difference is reconciled against the verified measurement. You are charged only for the verified quantity, and any excess already paid is credited or refunded. A ticket is raised so the cause is investigated and corrected; the objective is accuracy, not dispute.
Product conforms to the supplying outlet's Oil Marketing Company standards. A quality concern must be raised within 24 hours of delivery, with the delivery reference and, where possible, a retained sample. Verified quality claims are resolved by replacement or refund of the affected quantity, in coordination with the supplying energy partner as seller of record.
If we cannot deliver because the site is inaccessible, unsafe, the receiving equipment is unsuitable, or no authorised person is present, the order may be cancelled and a trip charge applied. If we cannot deliver for reasons attributable to My Fuels or the energy partner, the order is cancelled and refunded in full.
Raise a cancellation, refund or claim from your order in the app, or contact us at support@myfuels.in. Unresolved matters may be escalated to our Grievance Officer, Mr. K Shyam Singh, at grievance@myfuels.in. We acknowledge within 48 hours and endeavour to resolve within 30 days.