Privacy Policy

NOVO FUELOGY BHARAT PRIVATE LIMITED (operating as “My Fuels”) · CIN: U46102HR2024PTC120255

Effective Date: 06 September 2026  ·  Last Updated: 06 September 2026

This Privacy Policy (“Policy”) describes how NOVO FUELOGY BHARAT PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at Plot No. 37-B, Sector-32, DLF Qutab Enclave, Gurugram – 122002, Haryana, India (hereinafter referred to as “Novo”, “My Fuels”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, shares, and protects personal data of users accessing our website, mobile applications, and platform services.

Novo operates a technology-enabled energy marketplace that connects customers with verified fuel and energy suppliers across India.

Scope — this Policy applies to all My Fuels digital properties, including:

By accessing or using our website, platform, mobile applications, or services, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our services.

1.DEFINITIONS

For the purposes of this Policy:

“Applicable Law” shall mean all applicable statutes, enactments, acts, rules, regulations, notifications, guidelines, circulars, directions, governmental orders, judicial precedents, and regulatory requirements in force in India from time to time, including but not limited to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and rules framed thereunder.

“Company” / “Novo” / “We” / “Us” / “Our” shall mean NOVO FUELOGY BHARAT PRIVATE LIMITED, a company incorporated under the provisions of the Companies Act, 2013, having its registered office at Plot No. 37-B, Sector-32, DLF Qutab Enclave, Gurugram – 122002, Haryana, India, and shall include its affiliates, subsidiaries, successors, permitted assigns, employees, representatives, and authorized agents, wherever the context so requires.

“Consent” shall mean a free, specific, informed, unconditional and unambiguous indication of the Data Principal’s agreement to the processing of their Personal Data for a specified purpose through clear affirmative action, in accordance with the provisions of the Digital Personal Data Protection Act, 2023.

“Data Principal” shall have the meaning assigned to it under the Digital Personal Data Protection Act, 2023 and shall refer to the individual to whom the Personal Data relates and, where such individual is a child or person with disability, includes their lawful guardian acting on their behalf.

“Personal Data” shall mean any data about an individual who is identifiable by or in relation to such data, whether collected online or offline, and shall have the meaning assigned under the Digital Personal Data Protection Act, 2023.

“Processing” shall mean wholly or partly automated operation or set of operations performed on Personal Data, including collection, recording, organization, storage, structuring, adaptation, retrieval, use, disclosure by transmission, sharing, dissemination, alignment, combination, restriction, erasure, or destruction, and shall be interpreted in accordance with applicable law.

“Platform” shall mean Novo’s website, mobile applications, mobile interfaces, software systems, digital dashboards, APIs, communication systems, and any other technological infrastructure owned, operated, licensed, or managed by Novo for facilitating its Services.

“Services” shall mean the technology-enabled services provided by Novo including but not limited to facilitating fuel and energy ordering, supplier onboarding, procurement coordination, logistics facilitation, transportation coordination, payment facilitation, customer support services, and other ancillary services offered through the Platform.

“Supplier” shall mean any fuel or energy distributor, dealer, vendor, petroleum company, logistics partner, transporter, or other third-party service provider registered with Novo for the purpose of fulfilling orders or related services.

“User” shall mean any individual, customer, corporate entity, business customer, website visitor, supplier, transporter, delivery agent, operator, vendor, representative, or any other person who accesses, browses, registers on, interacts with, or uses the Platform or Services in any manner whatsoever.

“Third Party” shall mean any person or entity other than the User and Novo, including payment gateways, logistics providers, analytics service providers, mapping and navigation service providers, regulatory authorities, governmental agencies, business partners, and external vendors engaged for operational or compliance purposes.

2.INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Identification Information

B. Transaction Information

C. Business Information

For suppliers, fleet operators, delivery agents, and enterprise customers:

D. Technical Information

E. Location Information

Our Services are location-based. Depending on which application you use and the permissions you grant, we collect location data as follows:

Fuel To Go (customer app), website and web application: with your permission, we collect your device’s approximate and precise (GPS) location to help you discover nearby fuel stations, EV chargers and other energy services, to set and verify your delivery address, to calculate serviceability and delivery estimates, and to show live tracking of your active orders.

My Fuels Orbit (delivery/operator app): with the delivery agent’s or operator’s permission, we collect precise (GPS) location data, including — where the agent has granted background location permission — in the background while the agent is logged in for an active duty shift or is performing an active delivery or service task, even when the app is closed or not in use. This location data is collected and used to assign and dispatch orders and service tasks, provide route navigation, share live delivery tracking with the customer and our operations team, verify order pickup and delivery (proof of service), ensure the safety of agents and deliveries, and prevent fraud. Location collection stops when the agent goes off duty or logs out.

My Fuels Grid (partner app): with the partner’s permission, we collect location data to verify and display the partner’s business/outlet location and service area on the marketplace.

Location data is collected only with your consent, given through your device’s operating-system permission controls. You may withdraw location permission at any time in your device settings; however, certain features — such as discovering nearby services, receiving deliveries, or (for agents) accepting and performing delivery jobs — will not function without it.

Location data may be shared with: (i) the customer and the supplier connected to an active order, for live order tracking and fulfilment; (ii) our operations, dispatch and support teams; and (iii) mapping and navigation service providers (such as Google Maps) that power location search, geocoding, routing and map display within the Platform. Location data is retained only as long as necessary for the purposes described in this Policy, associated order and compliance records, fraud prevention, and legal requirements, after which it is deleted, anonymized, or archived as permitted by law.

3.HOW WE COLLECT INFORMATION

We collect information when you:

We may also collect information through:

4.PURPOSE OF DATA PROCESSING

We process personal data for lawful purposes including:

We shall process personal data only for lawful purposes under applicable Indian laws.

5.LEGAL BASIS OF PROCESSING

Novo processes personal data based on:

Where consent is required, users may withdraw such consent subject to legal or contractual limitations.

6.SHARING OF INFORMATION

We may share personal data with:

We do not sell personal data to third parties. Data shall only be shared on a need-to-know basis and for legitimate business purposes.

7.REGULATORY DISCLOSURES

We may disclose personal information where required:

8.COOKIES POLICY

We may use cookies and similar technologies for:

Users may disable cookies through browser settings, though certain features may not function properly.

9.DATA RETENTION

We retain personal data only for as long as necessary for:

After such period, data may be deleted, anonymized, or archived as permitted by law.

10.DATA SECURITY

Novo implements reasonable security safeguards including:

While we strive to protect your information, no method of transmission over the internet is completely secure.

11.USER RIGHTS

Subject to applicable law, users may have the right to:

Requests, including account and data deletion requests, may be submitted to grievance@myfuels.in
Phone: 7878100700 or through the contact details mentioned below.

12.CHILDREN’S PRIVACY

Novo’s services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors without lawful authorization.

13.THIRD-PARTY LINKS

The Platform may contain links to third-party websites, applications, portals, services, advertisements, or resources that are owned, operated, or controlled by third parties and are provided solely for the convenience of Users.

Novo does not own, control, monitor, endorse, or assume responsibility for the privacy practices, data collection practices, terms of use, content, security standards, policies, or operations of such third-party websites, applications, or platforms.

Upon accessing any third-party website or service through links available on the Platform, Users acknowledge and agree that they do so at their own discretion and risk. Any collection, processing, storage, disclosure, or handling of personal data by such third parties shall be governed exclusively by their respective privacy policies, terms, and applicable legal obligations.

Novo shall not be liable for any loss, misuse of data, unauthorized disclosures, damages, fraud, security breaches, or other liabilities arising from a User’s access to or use of any third-party website, application, or service.

Users are advised to carefully review the privacy policies, terms of service, and security practices of such third-party platforms before sharing any personal information or engaging in transactions with them.

14.CROSS-BORDER DATA TRANSFERS

Novo may, in the course of providing its Services, storing data, engaging third-party service providers, cloud infrastructure partners, analytics providers, payment processors, or other operational vendors, transfer, store, process, or access Personal Data outside the territory of India.

Any such cross-border transfer, storage, or processing of Personal Data shall be undertaken strictly in accordance with applicable laws in force in India, including the provisions of the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, rules framed thereunder, and any restrictions, notifications, blacklisted jurisdictions, or directions issued by the Government of India or any competent regulatory authority from time to time.

Novo shall take reasonable contractual, technical, and organizational safeguards to ensure that any third party, affiliate, service provider, or overseas recipient processing such Personal Data maintains an adequate level of data protection and confidentiality standards consistent with applicable law.

By using the Platform and Services, the User acknowledges and consents to such transfer, storage, and processing of Personal Data outside India, subject always to applicable legal requirements.

15.GRIEVANCE OFFICER

In accordance with applicable Indian laws, users may contact our Grievance Officer:

Name: Mr. K Shyam Singh
Designation: Grievance Officer, My Fuels (Novo Fuelogy Bharat Private Limited)
Email: grievance@myfuels.in
Address: Plot No. 37-B, Sector-32, DLF Qutab Enclave, Gurugram – 122002, Haryana, India

We will endeavor to address grievances within timelines prescribed under applicable law.

16.USER CONSENT

By accessing, registering on, or using the Platform and Services, the User acknowledges that they have read, understood, and agreed to the terms of this Privacy Policy and expressly consent to the collection, processing, storage, use, disclosure, and retention of their Personal Data by Novo for the lawful purposes specified herein.

Such consent shall be deemed to be free, specific, informed, unconditional, and unambiguous, and shall be provided through clear affirmative action wherever required under applicable law.

Novo may also process Personal Data where such processing is necessary for:

Where explicit, additional, or separate consent is required under applicable law for specific categories of processing, Novo shall obtain such consent through appropriate lawful mechanisms.

Users shall have the right to withdraw their consent in accordance with applicable law, subject to contractual obligations, legal retention requirements, and consequences arising from such withdrawal.

17.CHANGES TO THIS PRIVACY POLICY

Novo reserves the right, at its sole discretion, to amend, update, modify, revise, or replace this Privacy Policy, in whole or in part, at any time to reflect changes in applicable laws, regulatory requirements, business operations, technological practices, or data processing activities.

Any such modifications shall become effective upon posting the updated Privacy Policy on the Platform, unless otherwise required under applicable law. The revised Policy shall indicate the updated “Effective Date” or “Last Updated” date for reference.

Where required under applicable law, or where material changes materially affect the rights of Users or the manner in which Personal Data is processed, Novo may provide additional notice to Users through email communication, platform notifications, pop-ups, account alerts, or other reasonable means.

Users are encouraged to periodically review this Privacy Policy to remain informed about how their Personal Data is collected, processed, stored, used, and protected.

Continued access to or use of the Platform after the revised Privacy Policy becomes effective shall constitute the User’s acknowledgment and acceptance of such modifications, to the extent permitted under applicable law.

18.CONTACT US

For privacy-related concerns, contact:

NOVO FUELOGY BHARAT PRIVATE LIMITED
Plot No. 37-B, Sector-32, DLF Qutab Enclave, Gurugram – 122002, Haryana, India
Email: grievance@myfuels.in
Website: https://myfuels.in
Web application: https://www.fueltogo.in